Customer login


Avoid unforeseen hardware costs

HardwareService - avoid unforeseen hardware costsAs a company you depend on your IT equipment functioning all the time. But if the equipment fails after the warranty period, this can result in additional costs for repair.

With Mark Information’s HardwareService you can now extend the warranty period of ProMark hardware up to 5 years. This way you will avoid unforeseen costs for repair, giving you increased peace of mind and greater predictability with regard to the IT budget.

Extended warranty

All hardware from Mark Information is delivered with a standard warranty of 12 months. After that, any repairs are carried out at current rates.

By purchasing an agreement on extended hardware service we cover the costs for repairs – covering labour costs, spare parts and freight – excluding freight costs for sending the equipment to us.

Our HardwareService agreement covers:

  • LAN terminals less than 5 years old
  • Card readers and other peripheral equipment less than 3 years old

In case the equipment cannot be repaired, we will replace it with similar equipment.

Increased peace of mind and greater predictability in your IT budget

An extended hardware service agreement provides you with a number of benefits:

  • Increased peace of mind in your day-to-day operations
  • No unforeseen costs for repairs and spare parts
  • The hardware service agreement can be purchased for both existing equipment and new equipment

If you require a response time that is faster than the normal five working days from our receipt of the hardware, you can also buy an extended Service Level Agreement (SLA).

With our HardwareService you can optimise your investment in ProMark. Download product sheet and read more.