In just a few years, ProMark has evolved from being a traditional on-premise solution to becoming a modern Software as a Service solution with a number of associated services.
Read about the journey and discover more about why you should join us.
In recent years, the IT industry has been undergoing a transformation in which traditional on-premise solutions are being replaced by new, modern cloud-based solutions. Cloud computing transforms the way businesses manage their IT and offers a completely different level of flexibility in terms of new functionality, integration, scalability, security and economy.
System providers such as SAP and Microsoft started this modernisation journey a long time ago. Today, they offer a number of cloud-based HR and ERP systems, and have, at the same time, begun phasing out some of their older, on-premise solutions. This means that in the coming years, many companies must consider whether or when they will change to the cloud – and if so, how.
In order to remain an attractive Workforce Management solution for the companies that choose the new cloud solutions, ProMark has, in recent years, been developed to become a natural part of these via standard integrations.
We also offer a number of services that mean we can now deliver ProMark as a Solution as a Service
What is ProMark Solution as a Service?
With ProMark Solution as a Service, we have gathered the entire ProMark universe into a complete solution that makes it easy for our customers to embark on their modernisation journey.
ProMark Solution as a Service includes:
- Operational platform
Software – on-premise or Software as a Service (SaaS)?
The ProMark software includes advanced – and configurable – Workforce Management functionality that meets the needs of larger organisations for automating the management of time & attendance, absence, staff rostering, shift scheduling and job/project registration. ProMark is built up in modules that customers can choose from, depending on their requirements.
Based on valuable input from existing users, we are continuously developing new functionality that extends the functionality and enrich data in other business systems. This creates added value for our customers.
ProMark is available both as an on-premise and Software as a Service solution.
On-premise requires an initial upfront investment in software, which is calculated on the basis of how many users will be using the individual modules. In addition, there are annual costs for a maintenance agreement. This agreement includes the ongoing development of new software versions and provides access to customer service that supports the daily challenges in the configuration and operation of ProMark.
The SaaS solution, which is usually a three-year agreement, requires no initial investment. Instead, the customer pays a price per employee per month based on the modules the company wants to use. The monthly price also covers maintenance.
The main benefits of the SaaS approach are that it is more flexible and cost-effective. Flexible because the solution is scalable and can easily be adjusted up or down according to the company's specific requirements. The subscription-based pricing also means that the SaaS solution can be regarded as an operating cost, which can make it easier for some companies to get started.
Operational platform – ready for the cloud?
To ensure ProMark is a good match for customers' IT landscape, wherever they are on their cloud journey, we offer several operational platforms:
- Private Cloud: In a Private Cloud setup, the ProMark installation is run from a dedicated external server, outside the customer's own IT department. From the commissioning date, we provide full service on the operation of the server 24 hours a day, including monitoring (also of capacity requirements), backup and restore, antivirus and a number of annual updates. This eliminates responsibility for the daily operations of the customer and makes the upgrade task more flexible and efficient
- Public Cloud: In a Public Cloud environment, the ProMark installation will cover several customers, who each have their own database attached. Maintenance and upgrading of the solution take place as system updates that are installed periodically (e.g. like Office 365 updates). Unlike a Private Cloud, the Public Cloud is far more scalable and elastic in relation to customers' needs, e.g. in connection with peak periods of the day, if many employees clock in or out within a short period of time.
With a cloud solution, the company avoids having to buy, install and maintain a local server to run their ProMark solution. Furthermore, they do not have to worry about monitoring, backup and security and therefore, they do not need to dedicate their own IT resources for this purpose.
The optimal solution depends on the individual company's situation and requirements for capacity, flexibility, security level and scope of control of their IT systems, as well as the need for being able to access the solution via the Internet.
"The most common customer barriers when considering Public Cloud are about handing over control of their ProMark solution and the security aspect," says Morten Janum, CIO. "Our public cloud solution is available on the Microsoft Azure platform, which maintains a wide range of global and local compliance certifications such as various ISO standards and GDPR. This means that companies do not need to maintain security themselves; they can safely leave the responsibility to IT professionals who focus solely on ensuring stable operation and compliance of ProMark solutions on the Azure platform, at all times."
Services – let us be your extended arm
Many companies typically rely on a few key people in the IT and HR departments who can take care of the ongoing operation, setup and maintenance of ProMark. This not only means that the company is very vulnerable, but also that employees must keep their knowledge of ProMark up to date on an ongoing basis.
Therefore, we offer to be the extended arm of the IT and HR department.
With Application Management Service, companies can confidently leave the ongoing IT operation of ProMark to us. We ensure that customers are always on supported versions of ProMark and that the database is optimised, just as we monitor the backup processes. In addition, we ensure that the tasks in the individual modules in the customer solution are carried out according to plan (e.g. integrations to payroll and ERP systems).
With SuperuserService, we assume the role of the company's superuser in ProMark and ensure the maintenance of master data, profiles and accounts for employees and adjust the existing ProMark setup on an ongoing basis, including handling of user access. We can also manage the payroll preparation so that the data basis for salary is transferred to the payroll system at the agreed times.
We provide the necessary knowledge and skills to get the most out of the customer's solution and support their processes in the best possible way. This results in less vulnerability during periods of absence and more time to support other tasks and processes in the company.
Cyclife has chosen to run ProMark as Software as a Service on a Private Cloud combined with SuperuserService to achieve stable operation of our ProMark solution. Mark Information provides support for handling all administration in the system and creating the basis for the payroll process. It gives us predictable costs and more time to focus on value-adding tasks in the company.
Hardware – buy or rent?
ProMark collects data via a number of different user interfaces, most of which are devices that the company's employees already use in their daily work, e.g. web portal and mobile phone.
Data can also be collected via physical terminals. To facilitate our customers' modernisation journey, we recently launched Hardware as a Service (HaaS). With a HardwareService agreement covering the rental, operation, monitoring and repair of terminals and readers to ProMark, customers can leave the responsibility to us. As terminals need repair or break down, we make sure that they are either repaired or replaced by a new terminal.
If the company prefers to own the terminals, this is of course also possible. The customer is thus responsible for the daily monitoring and operation of its terminals and equipment.
With a HardwareService agreement, the company avoids having to invest in both new terminals and unforeseen repair costs. At the same time, they can leave daily monitoring and operations to us and thus avoid the hassle of monitoring and keeping the terminals running.
Why choose Solution as a Service?
In its recent Market Guide for Workforce Management Applications, the research company, Gartner, recommends that companies make a plan to migrate on-premise Workforce Management applications to cloud solutions within the next 1-2 years to access the latest functionality.
In addition, there are a number of other good arguments for migrating:
- You get a complete solution that simplifies the upgrade of your other business systems (such as SAP and Microsoft)
- You leave the responsibility to us, thus freeing up resources to solve other tasks in the company that create greater value
- You reduce the need for having specific competencies in-house that can be difficult to obtain
- You achieve higher operational stability by transferring ProMark to an IT environment designed specifically to run ProMark and by leaving daily operations to IT experts with in-depth knowledge of the solution
- You improve predictability in your IT budget and avoid unforeseen costs if equipment needs to be repaired or replaced
- You only have one supplier who takes care of your entire installation and has the latest knowledge and necessary expertise in the solution
By running all customers on a standardised solution, ProMark has been able to take the journey into the new cloud-based IT landscapes. With a broad spectrum of functionality, services and integration options, ProMark is a future-proof solution with low total costs and thus an attractive and secure choice compared to global Workforce Management solutions.
Are you ready to join us on our journey?