SDC

Communication is necessary for change

SDC is an IT service partner for the financial sector in the Nordic region. SDC's core services are the development and operation of banking applications and, as the only ones on the market, they provide a common Nordic platform adapted to national laws and languages of each country. Today, 120 small and large banks from all over the Nordic countries are part of the community.

SDC strives to offer the Nordic region's most future-proof IT platform by being at the forefront of development and providing best-in-class functionality, design and optimisation.

SDC employs 530+ employees at their headquarters in Ballerup and approx. 60 employees in subsidiaries in Denmark and Sweden.

”SDC is on a journey of change towards a more commercial image, where we not only deliver the services our customers demand but even offer sparring and inspiration in the intersection between business and IT. ProMark supports this transition.”

Tine Skov Madsen
HR Director, SDC

Satisfied employees at SDC
Images courtesy of SDC

The challenge

Brand new collective agreement for the financial sector (hour bank) had to be automated electronically
Need for accurate overview of project hours as a basis for invoicing
Change process towards a more customer-centric profile

Project scope and success criteria

Everyone in SDC were to register time and projects
Implementation in 3 weeks
A network of super users was a huge advantage, which meant that the HR department did not become a bottleneck
Transparency in the new management information

Methods

Clear communication: Who is influenced how by the new system, and targeted communication with tailor-made messages and angles
Selected employees were part of it from the start and served as ambassadors as it was rolled out
Information meetings for all about the new agreement

Outcomes

Support for commercialization
Great support for the project as it was well prepared and help was available
Automation by notifications sent to advise managers via email of deviations needing approval
Modern user interface

Primary results

Certainty that the payroll and invoicing basis is in place in a timely manner
Implementation in just 3 weeks with integration to both payroll and ERP systems (Visma payroll solution and Dynamics AX)
Higher transparency – both for SDC and their customers

SDC