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Schneider Electric

Outsourced operation of ProMark frees up energy to increase focus on the core business

Schneider Electric provides energy and automation digital solutions for efficiency and sustainability. They combine world-leading energy technologies, real-time automation, software and services into integrated solutions for homes, buildings, data centres, infrastructure and industries.

Schneider Electric was born during the first industrial revolution by the Schneider brothers who became major players in the steel and machine industry. Soon they entered the emerging electricity market and are now a global specialist in energy management and automation with 137,000+ employees and a revenue of 25.7 billion SEK in 2018.

 Schneider Electric

”It is crucial that ProMark always runs smoothly and seamlessly, which is why we chose to entrust the operation of both ProMark server and application to Mark Information and not to our IT outsourcing partner. This way we avoid much hassle, time consumption and costs.”

Ingemar Strand
System Support, Schneider Electric

Schneider Electric

The challenge

With outsourced support on servers, many parties needed to be involved in support and upgrading of ProMark:

  • Lack of expertise in ongoing IT operations of ProMark with upgrades and backup
  • Challenge in synchronization between operating system and ProMark at their other outsourcing partner

Project scope and success criteria

  • Easier to perform changes and upgrades of ProMark
  • Ensure full uptime on critical system for employee scheduling, job and T&A registration and that integrations to payroll and ERP systems are working
  • Avoid conflicts in software and firewalls when consultants need access to the software

Key methods

ProMark with T&A and job registration via mobile app and integrations to SAP payroll/ SAP ERP, notifications, employee scheduling, and reporting are now operated as:

Outcomes

  • Better support than own outsourced support for server operation
  • Simple budgeting of expenses
  • With high requirements for IT security, more and more walls are being erected around the systems. Now Schneider avoids the hassle of giving access to the software
  • Avoid maintaining server access for the ProMark consultants

Primary results

  • More cost-effective with outsourcing at Mark Information
  • Reduced administrative time 
  • Efficient use of resources through outsourcing and fast reaction in case of problems