Efficient, simple and profitable service order management
Lantmännen Maskin is a Scandinavian company based in Sweden. The company works with all kinds of agricultural machinery; new machines, used machines and spare parts. The company sells Valtra, Fendt and Claas tractors, Claas combined harvesters and a broad range of tools and haymakers. Together with their sister company Swecon, they have 70 workshops offering fast expert service in Sweden. Lantmännen Maskin's head office is in Malmö. Lantmännen Maskin is owned by Lantmännen, which is one of the largest groups within food, energy and agriculture in Scandinavia. In 2012, Lantmännen Maskin had 735 employees and net sales in excess of SEK 2.9 billion. Swecon had 441 employees and revenues of SEK 2.5 billion. |
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"Outdated systems meant that it could take a long time for final reporting of orders to take place, so we got the impression that a large number of hours were not being billed. This was why we had a clear desire to reinforce reporting from our mobile service engineers – and we have largely been successful in this. The fact that everything is now run in real time means that we have a simple, cost-effective tool for managing the company's supply of services."
Anders Segervall,
IT Service market, Lantmännen Maskin
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the challenge
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