Gjensidige Forsikring

From manual administration to automatic notification!

Gjensidige in Denmark is a subsidiary of Gjensidige Forsikring ASA – one of Scandinavia's four largest non-life insurance companies with activities in Norway, Sweden, Denmark and the Baltic States. Gjensidige Forsikring offers insurance to individuals, business, agriculture and the public sector. The Danish branch of Gjensidige Forsikring has approx. 500 dedicated employees.

Gjensidige's overall goal is to be the most customer-oriented company in the insurance industry, and they prioritize profitability rather than growth.

For Gjensidige Forsikring, it was essential to automate all work processes in the administration so they chose to extend their ProMark solution with ProNotify for automatic notification to get more benefit from the solution.

“We have outsourced our payroll administration and wish to avoid manual procedures both within our administration department and for our employees. Part of the solution was to expand our ProMark process support with "ProNotify", i.e. automatic reminders for managers in case of missing approvals and reminders for employees with missing registrations. As a result, our payroll reporting has become more reliable and accurate.”

Kenneth Ruby Jensen
Department Director, HR Nordic, Gjensidige Forsikring

The challenge

Too many manual administrative procedures
Hard to comply with deadlines in connection with payroll and follow-up on absence
Missing registrations and approvals and timely reporting of mileage
Too little follow-up on sick leave

Project scope and success criteria

The project comprises approx. 480 employees
Time, hassle and manual efforts in the administration must be reduced
The number of missing registrations, approvals and reports must be reduced and absence due to illness must be lowered

Key Methods

ProTime for time and attendance
ProJect for project registration
ProNotify which manages reminders on missing registrations or too much absence due to illness, and facilitates follow-up within deadlines

Outcomes

The administration avoids spending time following up on employees who have forgotten to make registrations; this is automated with ProNotify
Recipients of the notifications have more time to complete the task as reminders are not sent at the last minute but at a specified time

Primary results

Saved time and effort through automation of workflows and processes without manual effort in the payroll administration
More smooth and accurate payroll reporting
Higher efficiency and productivity